Position: Customer Account Manager
Reports To: MRO Manager
Position Summary:
This Customer Account Manager is the focal point between customers and the FAA/EASA approved repair station, regarding such matters as pricing, scheduling, contract requirements, shipping and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a strong contributor to a dynamic team environment, being proactive and results oriented, and possessing strong leadership, analytical, and problem-solving skills.
Essential Job Functions:
- Provides customer service support, response and tracking for problem areas with respect to delivery, packaging, product conditions, customer returns or other terms and conditions
- Reviews, processes and tracks customer orders through entire lifecycle from initial quoting to delivery and follow on support
- Maintains strong customer relations through appropriate face to face, virtual, oral & written communications
- Coordinates activities among internal company functions, including Sales, Engineering, Finance, Repair Station, Manufacturing and Quality Assurance, to ensure customer interests are continually represented and balanced with company requirements
- Prepares quotations and proposals in support of new and follow-on business
- Reviews for acceptance/rejection the customer’s contractual terms and conditions and negotiates minor changes in contracts
- Advises Repair Station team and management team of contractual rights and obligations of the assigned programs
- Maintains customer-related records
- Compiles and analyzes data and prepares recurring reports regarding industry trends, current market share, and received customer feedback
Job Qualification Requirements:
- Must be authorized to work in the U.S.
- Applicant should be eligible for any required authorizations from the U.S. Government
- Three to five (3-5) years customer service experience in aerospace manufacturing or MRO environment
- Attention to detail and good organizational skills
- Positive attitude and enjoys working in a fast-paced team environment.
- Competent in operating within ERP/MRP system
- Ability to read, write and interpret documents such as customer orders, reports, and correspondence
- Ability to calculate figures and amounts such as discounts, interest, and commissions
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- Knowledge of export compliance, FAA, and Government regulations
- Proficiency with Microsoft Office Suite
The employee may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Arkwin is an EEO employer/Disabled/Protected Veteran